Brad Krinhop - Senior Vice President, Operations - Alpine Access

rad Krinhop:  As Senior Vice President, Operations, Brad Krinhop is responsible for managing the operation of Alpine Access' home-based call center employees taking customer calls for clients including J.Crew, Office Depot, 1-800 Flowers and the Internal Revenue Service. His primary focus is on client services metrics, quality and operational processes ensuring that clients receive the full benefit of Alpine Access' premier contact center services. Brad will oversee an operations team that has enabled 60-70 percent growth since inception and expects to increase that rate for 2006.

Most recently during his 15 years of operations and management experience, Brad served as U.S. vice president of customer support for eBay. While at eBay, he managed more than 1,000 employees and 40 million contacts annually. Brad developed and launched multiple programs that made it safer and easier to access customer support through improved chat and fraud programs, while assisting in rapid global expansion.

Prior to eBay, Brad was the director of customer care operations for AT&T Broadband in Denver, CO. He was also the director of customer care and director of business development for Primestar/DirecTV. Krinhop started his career holding various positions with MCI Telecommunications and Netlink/TCI.

Brad holds a bachelor's degree from Colorado State University. He is an American Red Cross volunteer and a member of the organization's Corporate Advisory Council.

 

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